1. How can I cancel my order?
For order cancellation, you can call us or email us with your order number and contact details and we will revert to you shortly. Kindly note that order cancellation is possible only till the material has not been shipped by the supplier.
2. How can I return my order?
If you don’t like the product received or would want to return it for some justified reason, you may do so by opting for the return option in our website. For the products to be returned, all the bills, packing, tags and seals should be intact and the product should in perfect unused condition.
3. How will I get refund for the returned orders and how long will this process take?
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing refund details shared by you at the time of cancellation. This process will be completed within 48-72 business hours of us receiving the products back and your bank details on email. It will take an additional 5-7 business days for the amount to reflect in your account.
4. Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
5. Can I return part of my order?
Yes you can. A return can be created at item level and if you have ordered multiple items, you can initiate a return/ refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
6. How can I order for a corporate in large quantity?
You can write to firstname.lastname@example.org for your corporate requirements
7. It necessary to have an online account to shop on Natures Best?
Yes, it's necessary to create an account on our website and log into it to shop.
8. What are the different modes of payment available?
You can use any one of the following payment methods: Credit card / Debit card / Net Banking / Cash on Delivery
9. If my transaction failed but money got deducted from my account, what should I do?
In such case when payment is processed to us and is received by us while the order could not be placed, it will be reversed within 48-72 hours by the bank. You can check your account balance to confirm.
10. How do I know my order is confirmed?
We will send you an email and SMS when we confirm your order. You can also check your My Orders page. Click 'Track Order' below to view your orders.
11. How can I check my order status?
You can check the status of your order by clicking "Track Order" butto