Pre-paid Orders Only. Delivery times could take longer than normal.

RETURN & REFUND POLICY

 

1. CANCELLATION POLICY

1.a Cancellation before shipment:

If the order or the item or items that you want to cancel have not been shipped yet, you can write to our customer support team on support@prakratee.com or call us on customer care +91-xxxxxxx.In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

 

1.b Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@prakratee.com. That will decide in that time the order will cancel or not. In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 48-72 business hours.

 

1.c How will I get refunded for the cancelled orders and how long will this process take?

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.

  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details on email. It will take additional 5-7 business days for the amount to reflect in your account.

2. RETURNS, REPLACEMENTS AND REFUNDS

 2.a How do I return an item purchased on Natures Best?

Natures Best offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Support team via email (support@prakratee.com) within 7 business days of receiving the order.

  • Step 2: Provide us with your order ID details and your request to return/refund your order. Kindly email an image of the product and the invoice for our reference.

  • Step 3: We will pick up the products within 5-7 business days. We will initiate the refund or replacement process only if the products are received by us and verify their original packaging with their seals, labels, article number, MRP tagand barcodes intact.


2.b Which are the items that cannot be returned?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

  • Serial Number is tampered

  • Defective products that are covered under Seller/Manufacturer’s warranty

  • Product is used or altered

  • If request is initiated after 5 business days of order delivery

  • Free product provided by brand


2.c Categories not eligible for Return:

  • Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand

  • Personal care appliances cannot be returned due to hygiene issues


Please note: For certain marketing campaigns or mega sale periods, special return/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

 

2.d Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

 

3. I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?

 Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a cancellation and refund.Still, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Step 1: Contact our Customer Support team via email (support@prakratee.com) within 5 business days of receiving the order.

  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

  • Step 3: We will pick up the products within 5-7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.


4. CAN I RETURN PART OF MY ORDER?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

 

5. SPECIFIC RETURN POLICY

All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

Category

Returns Window, Actions Possible and Conditions (if any)

Ayurveda

30 days

Unani

10 days

Herbals

10 days

Organics

10 days

Others

10 days

No Returns categories  

Some products will no return as per the T&C

The field executive will refuse to accept the return, if any of the above conditions are not met.